About SL Black Label

Put simply, we manufacture headwear for the retail and fashion sectors.

We pride ourselves in offering the highest possible quality, not just in the products that we supply and manufacture, but also in our customer service and advice.

We will work with you and your team, helping you to create the best possible products, putting your brand’s needs first at all times.

As a business we promote long standing partnerships….. period.

For several decades, we have been manufacturing and importing headwear from partnered production facilities across Asia plus we have our own stock and decoration facility, right here in the UK.

With our expertise in production and sourcing, you can be assured that you are in safe hands when it comes to creating and ordering your products. We live and breathe headwear, and we are not ashamed to admit that there is almost nothing we don’t know or can’t tell you about headwear.

At SL Black Label we are passionate about making your life as easy as possible – simply tell us what you want and we will deliver, be it a simple off the shelf product, to a unique piece of headwear designed specifically for your brand.

At SL Black Label we are dedicated to offering all of our customers the best service Period.

Our Guarantee to you:

• Any order placed with us will be delivered to you, exactly as specified.
• If we are unable to meet these requirements you will be made aware immediately.
• Your order will be delivered at an agreed time.
• If we are unable to meet this agreed date for any reason you will be informed with plenty of time, and we will do everything in our powers to get your order to you as quickly as possible.
• All enquires which are placed with us will be treated with the upmost importance. We know how important it is to have the right information to hand and we will come back to you within 24 working hours.

On top of this we have a number of standards which we work to:

• You will always be treated courteously, with respect and in a friendly, professional manner.
• We will never promise you something we cannot deliver.
• You can be sure that when you deal with us you will be working with an experienced, dedicated team.
• We will always listen to your needs over and above our needs.
• We are always open to suggestions from our clients. Your feedback is what makes us better.
• We want to offer you a one stop shop for all your headwear needs. From your initial enquiry, artwork, sampling and delivery, we will do everything so you don’t have to.
• We will always have a standard range of caps available in good quantities ready for immediate delivery (plain stock if ordered before 3.30pm will be delivered next day)
• As a customer to us, you can expect an open communication of new products, services and changes.
• If we are unable to help with your enquiry we will always recommend alternative suppliers.
• We will always make you feel like our number one customer, no matter how big or small an order or enquiry you may place. If you feel that we have not lived up to our commitments in any way, please let us know and we will be happy to rectify this in a way that is acceptable to all parties.

Whilst recognizing that overseas sourcing of fabrics and/or garments will offer substantial cost benefits, SL Black Label are aware of the potential social impact that offshore supply can have. For this reason we have issued a statement regarding humane manufacturing conditions in overseas countries that we ensure adherence to.

SL Black Label opposes the exploitation of child labour, and will not knowingly make purchases from manufacturers or their agents who do not comply fully with the labour, safety and other relevant laws of their respective country and the relevant ILO conventions on child labour and working practices. SL Black Label will also not knowingly make purchases from any manufacturing source where workers of any age are expected to work in unreasonable conditions. For example where the levels of hygiene or safety or general environment are unsatisfactory taking into account local factors. SL Black Label opposes the exploitation of workers generally and supports a fair reward and a good working environment, taking into account local conditions.

A written commitment has been obtained from all our manufacturers, confirming compliance to the SL Black Label statement on ethical sourcing and manufacturing.

SL Black Label will take all reasonable and practical steps, including regular factory visits by the company’s representatives or agents, to ensure that required standards are being met and maintained. We will also strive to be alert to any signs which may indicate that a production process may involve exploitation or represent a danger to health, safety or the environment.

SL Black Label operates a formal system that encourages our clients to make independent visits to our factories to undertake an audit if required.

Where ever possible, SL Black Label will source materials for their products responsibly. Our primary factory has recently been accredited with W.R.A.P and OEKO-TEX 100 Standard and we are doing all possible to actively encourage our other factories to do the same. You have our assurance that your headwear will be delivered in the highest quality and with the environment in mind.