How to order

METHODS OF ORDERING

SL Black Label gives you 3 easy options to place an order. You may do one of the following;

Order Onlineclick here for the how to use our online quote request system

Order by Phone on +44(0)1376 560380, 9:00am – 5:00pm Monday – Friday

Please specify which product(s) you are looking to order and supply any artwork, logos or designs that you are looking to have replicated

METHODS OF PAYMENT

SL Black Label accepts payments through all major Credit and Debit cards with the exception of AMERICAN EXPRESS.

In addition, we also accept payment via DIRECT BANK TRANSFER – details will be sent on request.

In all instances payment will not be needed until an official SL Black Label PROFORMA has been raised. Once raised any contact or payments made to SL Black Label will need to have the PROFORMA Reference and your brands name used to aid with the processing of your order.

HOW TO USE OUR ONLINE ORDERING SYSTEM

  1. Choose your selected product, from the headwear link to the top of the home page or by clicking here.
  2. Once you have chosen your product click the ORDER NOW tab below the description of the product range.
  3. You will now be directed to the ONLINE ORDER FORM – you will be requested to complete the form, in most cases it is a simple case of selecting what options, styles and finishes you are looking for.
  4. When requested you will need to upload your artwork that you are looking to have branded to your item of headwear. (PLEASE NOTE THAT FILES UPTO 3MB ARE ACCEPTED, THE BEST FILES TO SEND ARE PSD, AI or HIGH RESOLUTION PDF FILES AT A MINIMUM OF 300DPI). Any less and we cannot guarantee the quality of the branding technique chosen)
  5. Supply us your contact details, brand name address. We will need these to be able to contact you regarding your order.
  6. Please supply as much detail as possible regarding how you want your products to look, the more information you give to us in the first instance the less chance we have of getting your design wrong.
  7. Accept our terms and conditions and then review and accept the order.

WHAT HAPPENS ONCE MY ORDER HAS BEEN PLACED?

The sales team will receive notice of your pending order; this will be reviewed within 24 working hours. Once reviewed our design team will using the artwork and details supplied by you, create a FREE CAD visual which will be sent with confirmation of your order by the sales team.

This visual is for your approval, not payment will be taken until you have approved and accepted both the design and our standard terms of sale which will be supplied along with an official Proforma.

Should you have any questions regarding the online ordering please feel free to contact the sales team and we will be happy to help.

BrightCherry Web Design

SL Black Label

COVID-19 UPDATE

We wanted to give you a detailed rundown with respect to SL Black Label's operations during the COVID-19 lockdown.

Our first priority is to protect everyone.  Our staff, our customers, and our suppliers.  It is vital that we do whatever it takes to keep people safe and well during such a worrying time.

For this reason, we are semi closing down our usual operations on Friday 27th March.

Up to now, we have been operating with a skeleton staff and ensuring that we respect the 2-meter rule.  But from Friday, our staff will be at home and not operating within the business, until a period of normality resumes.

From both a health and an economic perspective, these are hard times beyond anything experienced before.

During this time, the directors of the business will be answering the phones and covering the emails of the staff, so we can continue a kind of “business as usual” situation.China Production

  • We are fully operational with respect to our Chinese manufacturing of samples and bulk production. So please keep sending your bespoke inquiries as you would normally.  We can take deliveries of the goods in the UK, and dispatch as and when you need.

UK Production

  • If you need to order UK embroidered samples, our production manager can arrange to open the office and produce this.  We hope to deliver sample images within 24 hours of the request as usual, but we may need an extra 2 / 3 days during this strange period.
  • If you make an order of up to 1000 pieces, and we have the capacity to do so, then our production manager will produce the order and send to you / your client within the agreed timescale.

If you need larger orders which requires more than one embroidery operative, we will need to consider un-furloughing off one or more of the operatives.  However, we will need to consider the current government advice and whether the government are allowing these at the time.

Essentially, we are very well placed to continue to supply while keeping our people safe in this tough environment.

It only leaves us to say – keep well and keep safe.  I am sure like you, we cannot wait for the COVID-19 pandemic to subside, allowing us all to return to normal life

Kind regards

Toby Pache

Managing Director

SL Black Label