ReTRO 47

COVID-19 UPDATE

We wanted to give you a detailed rundown with respect to SL Black Label's operations during the COVID-19 lockdown.

Our first priority is to protect everyone.  Our staff, our customers, and our suppliers.  It is vital that we do whatever it takes to keep people safe and well during such a worrying time.

For this reason, we are semi closing down our usual operations on Friday 27th March.

Up to now, we have been operating with a skeleton staff and ensuring that we respect the 2-meter rule.  But from Friday, our staff will be at home and not operating within the business, until a period of normality resumes.

From both a health and an economic perspective, these are hard times beyond anything experienced before.

During this time, the directors of the business will be answering the phones and covering the emails of the staff, so we can continue a kind of “business as usual” situation.China Production

• We are fully operational with respect to our Chinese manufacturing of samples and bulk production. So please keep sending your bespoke inquiries as you would normally.  We can take deliveries of the goods in the UK, and dispatch as and when you need.

UK Production

• If you need to order UK embroidered samples, our production manager can arrange to open the office and produce this.  We hope to deliver sample images within 24 hours of the request as usual, but we may need an extra 2 / 3 days during this strange period.
• If you make an order of up to 1000 pieces, and we have the capacity to do so, then our production manager will produce the order and send to you / your client within the agreed timescale.

If you need larger orders which requires more than one embroidery operative, we will need to consider un-furloughing off one or more of the operatives.  However, we will need to consider the current government advice and whether the government are allowing these at the time.

Essentially, we are very well placed to continue to supply while keeping our people safe in this tough environment.

It only leaves us to say – keep well and keep safe.  I am sure like you, we cannot wait for the COVID-19 pandemic to subside, allowing us all to return to normal life

Kind regards

Toby Pache

Managing Director

SL Black Label